Return and refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return:

• Your item must be unused
• Make sure it is in the same condition as you received it
• It must be in the original packaging

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Shipping your return

Since we are a boutique with small numbers, we cannot offer free returns.

The Netherlands:

If you are a Dutch customer you can create your return here. You can create your own return label at PostNL. The return costs are:

• Small size package ( max. 34 × 28 × 12 cm):      € 5,95
• Middle size package ( max. 100 × 50 × 50 cm):  € 6,95
• Big size package ( max. 176 × 78 × 58 cm):       € 13.90

Add our address:

Hombre Amsterdam
Jan Evertsenstraat 70
1056 EE Amsterdam
The Netherlands

Click here to create a NL return.

The rest of the world:

Do you live outside of The Netherlands; To return your product, you should mail your product to:
Hombre Amsterdam
Jan Evertsenstraat 70
1056 EE Amsterdam
The Netherlands

Every customer (Inside and outside of The Netherlands) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items:

• Gift cards
• Please do not send your purchase back to the manufacturer.
• Any item not in its original condition, is damaged or missing parts.
• Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at welcome@hombreamsterdam.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at welcome@hombreamsterdam.com and send your item to:

Hombre Amsterdam
Jan Evertsenstraat 70
1056 EE Amsterdam
The Netherlands

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.